SAM Help

SAM Help

In SAM, the '?' icon in the top-right corner, next to your username, links to the Help Centre, where you can access a range of support options relevant to the page you are currently viewing.

You will find links and information relating to: 
FAQs
Help Centre
Learning Centre - SAM Training
Support Tickets

Summary of each section 
(in order of use for troubleshooting):

1. FAQ: Knowledge Base articles relevant to the section you are currently using
2. Help Centre: All Help Centre articles sorted by Category
3. Training: Learning Centre

4. Support: Submit a support ticket if the answer cannot be found using one of the above options 
   or email help@sam.org.au to submit a ticket request

    

Viewing Current Support Tickets and Statuses

Click to access current Requests or visit https://help.sam.org.au/hc/en-au/requests 

Click on 'Continue with SAM SSO'

If prompted, log in with your SAM Username & Password

SAM Training

Click to Access training in the SAM Learning Centre
or
Click to Book a 1:1 training session
or
Email training@sam.org.au to book a 1:1 training session

Key Contacts

SAM Client Liaison Coordinator
clients@sam.org.au 
08 89214222 - press 4

SAM Training Coordinator
training@sam.org.au 
08 89214222 - press 2

Sales & Management
sam@desart.com.au 
08 89214222 - press 3

Rebuild Engagement Coordinator
rebuild@sam.org.au 
08 8921 4204